The Education Team at Australian Fitness Network mark hundreds of assessments each month. Our job is to ensure that by the time you have finished studying, you have the skills and knowledge to be a confident trainer in the industry. We love when students take the time to ask us questions and also touch base with us to let us know how they're getting on. Online study can be challenging, but we are always available on email or phone to chat, however big or small the problem might be. Our online trainers are very approachable and friendly - definitely not as scary as you may think, so don't be afraid to ask for help.
Due to the volume of assessments we receive, both by mail, email and on the eCampus site, it can be difficult to know what a student is talking about (particularly if the name associated with the email address doesn't match the name on a student's file). So rather than go back and forth between messages, if you plan to send an email to Student Support or to one of the online trainers, don't forget to include:
1. Your full name (as it appears on your ID that you sent to us)
2. Student number
3. What module you are referring to and the certificate you are studying (for example, Certificate III, Module 6, Question 2)
If you are having trouble logging into the site or uploading an assessment, any further information you can provide will help us resolve the issue quicker. For example, an error message you may have received or maybe something you have already attempted that has failed.
As always, we welcome your feedback and hope that you are enjoying your studies with us. Keep up the great work!